Privacy Policy
Privacy Policy
Last updated: 18 August 2026
1. Who we are
Basics Search Limited (“Basics Search”, “we”, “us” or “our”) is a digital agency providing web design, website development, SEO, digital marketing, e-commerce and website support services.
Company name: BASICS SEARCH LIMITED
Company number: SC876458
Registered office: 33 Normande Road, Perth, United Kingdom, PH1 3XH
Email: info@basicssearch.com
Telephone/WhatsApp: +44 73 4520 1029
Website: www.basicssearch.com
For personal information collected through our website or for our own business purposes, Basics Search Limited is the data controller.
When we process personal information solely on a client’s instructions while providing website or digital marketing services, we may act as a data processor. In those circumstances, the relevant client is normally the data controller and their privacy policy will apply.
2. Information we collect
We may collect the following personal information:
- Your name, email address and telephone number.
- Your company name, job title and business contact details.
- Information submitted through our contact and quotation forms.
- Messages and correspondence sent by email, telephone, WhatsApp or social media.
- Project requirements, proposals, contracts and service records.
- Billing, payment and transaction information.
- Testimonials, reviews or other content you provide with permission.
- Technical information such as your IP address, browser, device, referring website and basic server-security logs.
Please do not provide sensitive or special-category personal information through our website unless we specifically request it and have a lawful reason to process it.
3. How we use your information
| Purpose | Lawful Basis |
|---|---|
| Responding to enquiries and preparing quotations | Steps requested before entering a contract and our legitimate interest in responding to potential customers. |
| Providing and managing our services | Performance of a contract. |
| Managing customer and supplier relationships | Contractual necessity and legitimate interests. |
| Invoicing, accounting and maintaining statutory records | Legal obligation and legitimate interests. |
| Maintaining website security and preventing misuse | Legitimate interests. |
| Sending requested updates or marketing communications | Consent or legitimate interests where permitted by law. |
| Publishing an approved testimonial | Consent. |
| Establishing or defending legal claims | Legitimate interests and legal obligations. |
Where we rely on legitimate interests, we consider whether our business interest is necessary and balanced against your rights and reasonable expectations.
You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe facility included in the communication.
4. Contact and quotation forms
When you submit a contact or quotation form, we use the information provided to:
- Respond to your enquiry.
- Understand your requirements.
- Prepare a quotation or proposal.
- Contact you about the requested services.
- Maintain an appropriate record of our correspondence.
Submitting an enquiry does not automatically subscribe you to marketing communications.
5. Sharing personal information
We may share personal information, where necessary, with:
- Hostinger, which provides our website hosting and related technical infrastructure.
- Email, communications, cloud-storage and business-software providers.
- Contractors or specialist service providers assisting with a client project.
- Accountants, legal advisers, insurers and other professional advisers.
- Government bodies, regulators, courts or law-enforcement authorities where legally required.
- A prospective purchaser if our business or its assets are sold or reorganised.
Service providers may only use personal information for the agreed purpose and must protect it appropriately.
We do not sell, rent or trade personal information.
6. International data transfers
Some service providers, including our hosting or technology providers, may process information outside the United Kingdom.
When personal information is transferred internationally, we take reasonable steps to ensure that an appropriate legal protection is in place. Depending on the destination, this may include:
- UK adequacy regulations.
- The UK International Data Transfer Agreement.
- The UK Addendum to approved EU Standard Contractual Clauses.
- Another legally permitted safeguard or exception.
7. How long we retain information
We retain personal information only for as long as reasonably necessary:
- Unsuccessful enquiries: normally up to 12 months after our last communication.
- Client and project records: for the duration of the relationship and normally up to six years afterwards.
- Financial and accounting records: normally six years, where required.
- Marketing information: until you unsubscribe or after an appropriate period of inactivity.
- Security logs: only for as long as reasonably necessary for security, troubleshooting and fraud prevention.
Information may be retained longer where required by law or in connection with a legal dispute.
8. Cookies
Our website may use strictly necessary cookies or similar technologies required for security and essential website functionality.
At the date of this policy, we do not intentionally use advertising or behavioural-tracking cookies. If we introduce non-essential analytics or advertising cookies, we will update this policy and request consent before placing them where required.
You can also control or delete cookies through your browser settings.
9. WhatsApp, social media and external websites
Our website may contain links to WhatsApp, social media services and external websites. If you use those services, the relevant provider may collect and process your information under its own privacy policy.
We are not responsible for the privacy practices or content of independent external websites.
10. Security
We use reasonable technical and organisational safeguards designed to protect personal information against:
- Unauthorised access or disclosure.
- Accidental loss or destruction.
- Improper alteration or misuse.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
11. Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Ask us to delete your information.
- Ask us to restrict how your information is used.
- Object to processing based on legitimate interests or direct marketing.
- Receive certain information in a portable format.
- Withdraw consent at any time where processing is based on consent.
- Complain about how we use your information.
These rights may be subject to legal limitations or exemptions.
To exercise your rights, contact info@basicssearch.com. We may need to request information to confirm your identity before completing the request.
12. Children’s information
Our services are intended for businesses and adults. We do not knowingly collect personal information from children through this website.
If you believe that a child has provided information to us, please contact us so that we can investigate and delete it where appropriate.
13. Automated decision-making
We do not use personal information collected through this website to make solely automated decisions that produce legal or similarly significant effects.
14. Complaints
Please contact us first if you have concerns about how we use your personal information:
Email: info@basicssearch.com
Post: Basics Search Limited, 33 Normande Road, Perth, United Kingdom, PH1 3XH
You also have the right to complain to:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
15. Changes to this policy
We may update this Privacy Policy when our services, suppliers or legal obligations change. The latest version will be published on our website with its updated revision date.
The policy follows the information the ICO expects a privacy notice to contain, including purposes, lawful bases, retention, recipients and individual rights. ICO privacy-notice guidance.
